In the Trough of Disillusionment

The tech community is in a terrible state. How do we get out of the slump?

Boris Müller
8 min readNov 20, 2022

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Most of you probably know the Gartner Hype Cycle. Right now, it’s a bit out of fashion. But back in the 90s and 00s, it was a fun and slightly ironic way to talk about the progression of technology. The basic idea behind the Hype Cycle is that all technologies move through different stages. Each stage describes how a specific technology is assessed and perceived by the tech community. After the initial ‘Trigger’, technologies move through a ‘Peak of Inflated Expectations’, a ‘Trough of Disillusionment’, climb up the ‘Slope of Enlightenment’ until they finally reach the ‘Plateau of Productivity’.

The Hype Cycle is a simple model, and it should not be taken too seriously as it’s not backed by data or any scientific method. It allows you to make assumptions about the future — although most of the time these are fairly inaccurate or completely wrong. But it is kind of fun to follow the yearly progression — and sometimes sudden disappearance — of technologies.

While the Gartner Hype Cycle is not a reliable and trustworthy model for the advancement of technology, it offers an interesting way to talk about the overall tech community. Instead of focusing on a specific product category, we can ask where digital technology…

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Boris Müller
Boris Müller

Written by Boris Müller

Professor for Interaction Design at FH Potsdam, co-director of Urban Complexity Lab | http://uclab.fh-potsdam.de | http://esono.com | https://vis.social/@boris

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